COMMERCIAL MANAGEMENT

Business to Business sales, international contracts, agreements (e.g. Joint Ventures), collaborations and alliances.

Knowing how to conduct negotiations between different cultures with balance, can require the training and experience that we have, but even more challenging is to follow in time, point by point, the success of the contracts (follow-up).

It is possible to negotiate professionally and profitably even when you are at a disadvantage (e.g. supplier to cost-oriented client), but one must first make an organizational path to achieve clear ideas and credibility.

Expand sales and find alternatives by using lead generation, searching for clients and opportunities with marketing (sales funnel) the suspects, then prospects and leads. Manage orders and customers by setting up the key-accounts management service, activating CRM procedures and software.

Set up a genuine culture of customer service, after-sales service, claim management (including the management of claim tickets). Recover lost customers and much more.